Creating a Ticket from the CMS 1. Click on Support The Support button is found in the bottom right corner 2. A web form will pop up for you to fill in details. Enter your subject i.e.. "Blog tool not allowing to publish" 3. Message Field Here, describe the technical issue you are having. Try to be as descriptive as possible. Try to include details like the browser and version you're using, time and day, whether it is one user or multiple user experiencing the problem, where in Advantage CSP you are experiencing the issue, whether this is in the Admin or on the Front-end and describe step-by-step on how to recreate the issue. The more information our team has to recreate the issue the faster we can try to resolve the problem. 4. Upload Screenshot or Media To better help our Support team respond as quickly as possible, please include screenshots of the issue or error messages and if possible a short video highlighting the issue. Use the Select button to navigate to the file on your computer or simply Drag and Drop the file to the area indicated "Drop files here". 5. Click Send Once you click Send, a ticket will be created and an email will be sent to you. You do not need to submit multiple tickets for the same issue. To add further information to the ticket and communicate with Support you will reply to the email. Creating a Ticket in Advantage CSP Help Centre 1. When in the Advantage CSP Help Centre you can go to the top right of a page and click on Submit a Ticket. 2. A web form will pop up for you to fill in details. Fill in Your name 3. Provide your Email address 4. Click on CC Ticket Notification (optional) You have the option of adding the email address of a person you wish to have copied on the ticket. 5. Click on Browser Use the dropdown menu to choose which browser you're using when encountering the issue. 6. Click on Severity Use the dropdown menu to choose which item best categorizes the issue. 7. Click on Can be Reproduced Use the dropdown menu, options are; Everytime, Sometimes, Occasionally, Happened Once. 8. Click on Steps to reproduce error (optional) Describe the steps you took that produced the issue. 9. Click on General Comments (optional) If there is further information please provide it here. 10. Click on URL (optional) Included that URL for the page that was having the issue. 11. Click on How can we help you? Describe the technical issue you are having. Try to be as descriptive as possible. Try to include details like the time and day, whether it is one user or multiple user experiencing the problem, where in Advantage CSP you are experiencing the issue and whether this is in the Admin or on the Front-end. The more information our team has to recreate the issue the faster we can try to resolve the problem. 12. Attachments Click to navigate to the screenshots or other files that may assist our support team in resolving the issue. Supported file formats are .png,.jpg,.doc,.docx,.xls,.xlsx,.pdf and .csv. 13. Click Send Once you click Send, a ticket will be created and an email will be sent to you. You do not need to submit multiple tickets for the same issue. To add further information to the ticket and communicate with Support you can reply to the email.