How to Submit a Support Request for Advantage CSP

How to Submit a Support Request for Advantage CSP

Creation Date: March 22, 2024
Created By: Oren Shapiro

# Get Help - Submit a Support Ticket

A quick guide on how to submit a ticket to the Advantage CSP Support Team

1. Click on Support

A web form will pop up for you to fill in details.

Click on  Support
2. Subject Field

Enter your subject i.e.. "Blog tool not allowing to publish"

Subject Field
3. Message Field

Here, describe the technical issue you are having. Try to be as descriptive as possible. Try to include details like the browser and version you're using, time and day, whether it is one user or multiple user experiencing the problem, where in Advantage CSP you are experiencing the issue, whether this is in the Admin or on the Front-end and describe step-by-step on how to recreate the issue. The more information our team has to recreate the issue the faster we can try to resolve the problem.

Message Field
4. Upload Screenshot or Media

To better help our Support team respond as quickly as possible, please include screenshots of the issue or error messages and if possible a short video highlighting the issue.

Upload Screenshot or Media
5. Click on Send

Once you click Send, a ticket will be created and an email will be sent to you. You do not need to submit multiple tickets for the same issue.

Click on Send
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